This Privacy Policy explains how personal data is processed when you visit and use the website arabacimakine.com, operated by ARABACI MAKİNA San. ve Tic. Ltd. Şti. (“Company”, “we”). We act as data controller under applicable Turkish data protection law (KVKK).

1. Data Controller

Legal name: ARABACI MAKİNA San. ve Tic. Ltd. Şti.
Address: 1. Organize Sanayi Bölgesi 4. Cd. No: 14, Kütahya / Merkez
Phone: +90 (537) 703 93 68
Email: contact@arabacimakine.com
Website: https://arabacimakine.com

2. Personal Data Processed

Identity and contact details (name, company, phone, email, address)
Request and order information (product/model preference, quotes, proforma, messages)
Payment and billing data (billing address, tax details, payment records — card data is not stored by us; processed via iyzico)
Security data (IP address, cookies, browser and usage logs)
Warranty and after-sales records (serial number, delivery, service history)

3. Purposes of Processing

Providing information, preparing quotes and managing orders
Secure payment processing
Customer relations, after-sales support and warranty services
Legal compliance (accounting, tax, commercial records)
Website security, analytics and user experience improvement
Marketing communications where explicit consent is given

4. Legal Bases

Processing is based on contract performance, legal obligations, establishment/exercise of rights, legitimate interests and explicit consent where required.

5. Data Transfers

Data may be shared with payment provider iyzico, hosting/infrastructure providers, accounting and logistics partners, public authorities and other parties as required by law.

6. Retention

Data is retained for the period required by the processing purpose and applicable statutory retention periods, then deleted, destroyed or anonymized.

7. Cookies

We use essential cookies and, where consent is required, analytics/performance cookies. You can manage cookie preferences in your browser settings.

8. Your Rights

You may request information, correction, deletion, objection and compensation for unlawful processing. Contact us at contact@arabacimakine.com.

9. Security

We apply technical and organizational measures including access control, encryption, secure hosting and PCI-DSS compliant payment processing.

10. Policy Updates

This policy may be updated. The current version is always published on our website.

Related pages: Privacy Policy · Delivery & Returns · Distance Sales Agreement